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  • ITIL is not dead... but it's changing

ITIL is not dead... but it's changing

  • June 18, 2015
  • 11:00 AM - 2:00 PM
  • Data Foundry, 660 Greens Pkwy., Houston, TX 77067

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HDI of Houston and itSMF Houston LIG present:

ITIL is Not Dead… But It’s Changing

Date: June 18, 2015

Time: 11:00am – 2:00pm – Lunch will be provided.

Location: Data Foundry

Address: 660 Greens Pkwy., Houston, TX 77067

This lunch session will include a tour of a local data center facility and a thought provoking presentation from an industry leader.

Session Information: 
This presentation covers the spectrum of the Service Design Process from the perspective of the ITIL expert, the business consumer and pretty much everybody between the two!
 
A service comprises many things, from what perspective is the service designed?
 
• Business?
• Business of IT??
• IT??
 
• Who owns it?
• Who pays for it?
• What is its purpose?
 
• Who’s using this service
• Go over ITIL recommendations
 
Tour of Data Foundry’s “Houston 2” Location: Data Foundry’s long-standing history in Houston and their growth in the market has lead them to build their new premium purpose-built data center to satisfy the increased demand for colocation and managed services in Houston.



Guest Speaker: 
Randal Locke
Solution Account Manager, CA Technologies

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