Service Catalog: Helping IT Better Align with the Business Needs
Now more than ever, IT is expected to take customer satisfaction to higher levels, while keeping costs down. Enter the Service Catalog. Implementing a Service Catalog will not only improve the relationship between customers and IT, it can also help IT better align with the needs of the business.
During this session we'll explore:
· What is a Service Catalog
· How a Service Catalog can improve the relationship between IT and customers
· How a Service Catalog can help IT align with the business
Speaker: Travis DavisTravis Davis is the Director of Sales Engineering at Numara Software. With over 15 years of experience working in the IT asset management sector he continuously provides leadership guidance and market knowledge to his team. In addition, Travis also provides technical expertise to Numara Software’s customers and potential customers via on-site and web demo discussions. He is a published thought leader having been a contributing author for Windows 2000 Security Handbook. Having served as the technical editor for NT Server 4 in Enterprise and other MCSE topics from Que Publishing, Travis is viewed as a respected leader in IT operations management. Prior to his current position, he was the Central Area Systems Engineer Director for Altiris (now part of Symantec). Travis is retired from the U.S. Army where he served as Armored Reconnaissance Specialist and a member of the Sergeant Morals Club.