Desktop Support - How HDI is embracing the Desktop Service Technician in our areas.
Rick Joslin is the Executive Director of Training for HDI. He is responsible for the development, sales, and delivery of HDI’s training and certification offerings. He is a certified Knowledge-Centered Support (KCS) instructor and has guided organizations through the implementation of KCS. Formerly, Rick was the VP of Customer Care, VP of RightAnswers.com, and VP of Knowledge Engineering for ServiceWare. Rick is the author of the HDI Focus Book on Knowledge Management, the Knowledge Management Maturity Model, and the Knowledge Management chapter in the HDI Service and Support Handbook. A winner of the Service 25 Award, Rick is a regular speaker at industry events.
LUNCH is provided
Baker Hughes is offering a virtual tour of their BHI SOLV desk after the meeting, as well as talking about their helpdesk and ITIL Process Organizations.
Click here to view the PowerPoint presentation