Strategies for Supporting IT Service Management through a New & Engaging Perspective
Guest Speaker: Deborah L Anthony, PhD, DSMP, PMP
This session explores the challenges that the business and IT have with respect to managing information and the perceived “relationship” GAP using Business Information Library Services (biSL) and ITIL/ITSM.
The program will be interactive and will include the following takeaways:
* Insight into the business perspective
* Basic knowledge of the BiSL framework as a partnering framework to ITIL
* Useful tactics to take back to your day job aimed at “Closing the GAP”
*Resources for more information
Where?: Please join us at BMC Software, 2101 City W. Blvd. Houston TX for breakfast and networking opportunity.
When?: Event begins at 8:00 am, our presentation and workshop will follow with introductions starting at 8:30.