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Rick Joslin - Knowledge Centered Support

  • August 13, 2014
  • 11:00 AM - 1:30 PM
  • Microsoft, The Challenger Room, One Briar Lake Plaza, 2000 W. Sam Houston Pkwy. S. #350, Houston, TX 77042

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 Knowledge Centered Support

Speaker: Rick Joslin 

Rick will present some real world situations where the process is being used. 

Location: Microsoft, The Challenger Room, One Briar Lake Plaza, 2000 W. Sam Houston Pkwy. S. #350, Houston, TX 77042 

Lunch will be provided!!! 

  • 11:00 - 11:30  Registration, networking and lunch
  • 11:30 - 11:45 Welcome from ITSMF/HDI
  • 11:45 - 12:45 Speaker presentation / Activity
  • 12:45 - 1:20   Activity
  •   1:20 - 1:30   Thank you - Adjourn

Our Speaker:
Rick Joslin
HDI Executive Director of Certification and Training

Rick Joslin, a Service 25 award winner (1999), is HDI’s executive director of certification and training. Rick is responsible for the development, sales, and delivery of HDI’s certification and training offerings. He is also an HDI Certified Instructor, the author of many HDI publications, a founding member of HDI’s Member Advisory Board, and a certified Knowledge-Centered Support (KCS) instructor, guiding organizations through KCS implementation. In addition, he is an active member of the Consortium for Service Innovation’s KCS Program Committee and serves on the Advisory Council of Indiana University of Pennsylvania's Business College.

Prior to joining HDI, Rick was a principal consultant with IHS Support Solutions and has also held VP positions at ServiceWare and RightAnswers.com. 

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